How can we help you with customer service?
At Foundever®, we offer brands comprehensive customer experience (CX) outsourcing services and solutions.
Services for every phase of the customer journey
Our customer service teams leverage operational insights to tackle contact center challenges and consistently surpass customer expectations.
Operations-built solutions for CX success
Our customer experience solutions enhance digital transformation by streamlining contact through a people-focused strategy, advanced technology, and data accuracy.
A culture focused
on care
With 150,000 global employees in an award-winning culture, every customer interaction ensures satisfaction and fosters long-term loyalty.
Services for every phase of the customer journey
Our customer service teams use operational insights to address the challenges facing contact centers and exceed customer expectations.
Operations-built solutions for CX success
Our customer experience solutions improve customer experience and digital transformation by simplifying contact with a people-based strategy, solid technology and data accuracy.
A culture focused on care
With over 150,000 connected employees around the world, within an award-winning performance culture, every conversation with a customer leaves them satisfied and generates long-term loyalty.
“Lanzar Foundever es una oportunidad para devolvernos a nuestras raíces empresariales y simplificar la CX de las marcas a las que prestamos soporte.”
Laurent Uberti
Fundador, Presidente y CEO
“Introducing Foundever allows us to return to our business roots while enhancing and simplifying the customer experience for the brands we serve.”
Chris Knauer
Director of Security
Customer Service
Make a difference in every conversation.
Trust and security
Ensure the trust and security of your brand online.
Multilingual support
Speak your customers’ language.
Back office supportmanagement
Find efficiency in your back office operations
Our Services
Sales and
retention
- Growth on Every Channel
- Tailored to Your Needs
- Scale to Your Sales Strategy
- Data to Drive Growth
Teleworking and hybrid solutions
- Offers work flexibility
- Guarantees continuity
- Stay safe and connected
Technical
support
- An innovative technical support
- Incident management
- Request management
- Problem management
Rightshoring
Service
- Scalable CX Talent
- Human and digital service
- Seamless connectivity
- Global consistency
Customer
service
- Customer service on all
- Scale to your needs
- A perfect extension of your
- Continuously improving
Collections
management
- Understand customer
- Optimize with data
- Maximize efficiency
- Improve regulatory
Trust and
security
- Cultural affinity
- Build trust across all
- Monitor all types of content
- Ensures security and fraud
Back office
support
- Defines good practices
- Increase visibility
- Accelerate processing and
- Promotes precision
Customer Service
Whatever the channel and whatever the problem, offer customer service that will make them remember your service for the right reasons: a positive emotional connection with quick resolution .
Customer Service
● Customer service on all channels
● Scale to your needs
● A perfect extension of your brand
● Scale to your needs
● A perfect extension of your brand
Collections management
Our team of debt collection experts work with you to develop tailor-made solutions that perfectly fit your company’s specific needs. Whether you need to recover outstanding debts from delinquent customers or proactively manage late payments, we are here to help.
Collections management
● Understand customer behavior
● Optimize with data
● Maximize efficiency
● Optimize with data
● Maximize efficiency
Trust and security
By connecting human expertise and digital-first solution design , our dedicated fraud prevention and detection team uses advanced technologies and data analytics to identify potential fraudulent activity.
Trust and security
● Cultural affinity
● Build trust across all channels
● Monitor all types of content
● Build trust across all channels
● Monitor all types of content
Rightshoring
Finding the right balance between operational efficiency and customer service quality is very important. That’s why we offer customer service outsourcing solutions tailored to your specific needs, using a rightshoring strategy to ensure exceptional results.
Rightshoring
● Scalable CX Talent
● Human and digital service
● Seamless connectivity
● Human and digital service
● Seamless connectivity
Back office support
Back office operations are critical to the success of your CX teams and your brand’s customer experience. Successful companies invest not only in front-end operations, but also in transforming the back-end functions that support these operations.
Back office support
● Defines good practices
● Increase visibility and control of operations
● Promotes precision
● Increase visibility and control of operations
● Promotes precision
Multilingual support
For international brands, being closer to their customers (with true cultural affinity) is key to building long-term loyalty.
Multilingual support
● Cost efficiency
● Culturally aligned talent
● Centralized support
● Culturally aligned talent
● Centralized support
Technical support
Customer Service Help Desk offers a streamlined, all-in-one solution that provides outstanding end-user support, ensuring the reliable service your employees expect.
Technical support
● Incident management
● Request management
● Problem management
● Request management
● Problem management
Teleworking and hybrid solutions
Align your customer experience strategy with a future-ready service model. At Foundever, we recognize the need to evolve with the changing work landscape.
Teleworking and hybrid solutions
● Offers work flexibility
● Stay safe and connected
● Stay safe and connected
Sales and retention
We recognize the significance of effective sales and after-sales strategies for the sustainable growth of your business. Our goal is to assist you in boosting sales and enhancing customer retention through innovative and impactful methods.
Sales and retention
● Growth on Every Channel
● Tailored to Your Needs
● Data to Drive Growth
● Tailored to Your Needs
● Data to Drive Growth
