Collections management
Make a difference in every conversation
Speed up the process of getting the customer back on the right track
Our team of debt collection experts work with you to develop tailor-made solutions that perfectly fit your company’s specific needs. Whether you need to recover outstanding debts from delinquent customers or proactively manage late payments, we are here to help.
Employees perform collection tasks
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0
mm
Reduction in operating costs
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%
of improvement in the recovery rate
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%
Improving Net Promoter Score (NPS)
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%
How does it work?
Understand customer behavior
Classify your customers based on their behavior and risk level using advanced AI technology to offer personalized collection pathways. This technology focuses efforts on the debt most likely to be collected, thereby driving efficiency, improving late collections, and creating a reduction in unpaid invoices.
Optimize with data
Identify the most appropriate time of day, processing systems, and contact methods with detailed data analysis to make collection campaigns more efficient.
Maximize efficiency
Intelligently redirect early-stage customers to self-service channels and focus your collections agents’ work on mid- and late-stage customers to optimize collections performance. At each stage of the process, collections agents receive on-screen alerts so they can choose the best next steps.
Improve regulatory compliance
Ensure efficient and compliant collection processes with our collections experts. Combine knowledge of local, regional and national regulations with voice analysis technology to quickly identify non-compliant language and correct the use of prompts to improve quality and minimize the risk of non-compliance.
