Back office support
Find efficiency in your back office operations
Back office support should not be an afterthought
Back office operations are critical to the success of your CX teams and your brand’s customer experience. Successful companies invest not only in front-end operations, but also in transforming the back-end functions that support these operations. Our dedicated back office customer service team is dedicated to providing customized support tailored to your company’s specific needs.
employees occupying back office positions
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0
mm
locations in 15 countries
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0
Reduction of complaints and errors
0
%
reduction in support costs
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0
%
How does it work?
We have a wide range of customer support features designed to enhance your customers’ experience. From efficiently handling complaints and claims to quickly resolving technical issues, we’re here to ensure your customers receive the best possible service.
Defines good practices
Mapping manual processes completed in the back office is the first step to transforming productivity into your CX strategy. Understanding back office processes in the context of the customer journey ensures comprehensive improvements to the customer experience and eliminates silos between CX teams.
Increase visibility and control of operations
Ensure real-time visibility with performance trends and reporting with improved case management across tasks and workflows, all visible in a single view.
Accelerate processing and productivity
Leverage intelligent automation and targeted training within the workflow to ensure your back office teams are equipped and focused on the tasks that deliver the most value to your CX strategy.
Promotes precision
Take advantage of automation to simplify data entry while improving the accuracy of system data and the level of insights available in your back office systems .
