Multilingual customer service
Speak your customers’ language
Building loyalty through cultural affinity
For international brands, being closer to their customers (with true cultural affinity) is key to building long-term loyalty. We are committed to providing high-quality bilingual and multilingual customer service that allows you to serve your global customer base effectively and ensure your growth in new markets, without the limitations of traditional operating models.
languages
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Multilingual hubs around the world
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Multilingual employees in our team
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cost reduction compared to in-country support
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How does it work?
Cost efficiency
Powered by our proven experience in attracting, developing and retaining top native talent, our multilingual support hubs offer you lower-cost, higher-quality solutions to consolidate your overall customer experience (CX) strategy.
Culturally aligned talent
Attracting native or highly fluent (C2) language talent to our team by recruiting locally or in the country of service ensures that each conversation results in a quality connection that fosters loyalty and perceived value for customers.
Centralized support
Bring all your language needs together in one unified model, supported by global experts and multilingual operations teams aligned with your business objectives.
Simplified and consistent
With significant cost savings, opting for a multilingual customer service solution simplifies everything from vendor management to IT investment. Provide the same levels of service regardless of the language your customers speak and how they choose to contact you.
